Terms and Conditions

New Home Stores respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose personal information through https://www.newhomestores.ca/ and our related real estate inquiry, appointment, email, and text messaging services.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, and telephone number.

• Real estate preferences, such as preferred communities, property types, budget, and purchase timeline.

• Information you provide through inquiry forms, appointment bookings, emails, telephone calls, or text messages.

• Communication preferences and records of consent, subscriptions, and unsubscribe requests.

• Technical information, such as IP address, browser type, device information, pages visited, and interactions with our website, where applicable.

Please do not submit financial account information, identification documents, or other sensitive information through general website inquiry forms.

2. How We Use Information

We use personal information to:

• Respond to inquiries and provide requested property or project information.

• Arrange appointments, property visits, and consultations.

• Provide customer support and communicate about your requests.

• Send appointment confirmations, reminders, and scheduling updates.

• Send property availability, new release, pricing, incentive, and other promotional updates where you have provided the required consent.

• Maintain customer relationships and records of communication.

• Operate, secure, and improve our website and services.

• Meet applicable legal, regulatory, and recordkeeping obligations.

We obtain consent where required. Submitting an inquiry or visiting our website does not, by itself, constitute consent to receive ongoing promotional text messages.

3. No Sale or Marketing Sharing of Personal Information

Data will not be sold or shared with third parties for marketing or promotional purposes.

We do not sell, rent, or trade personal information, including telephone numbers.

Mobile telephone numbers, SMS opt-in information, and text messaging consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.

4. Limited Operational Disclosures

We may provide limited access to personal information to service providers that help us operate our services, such as website hosting, customer relationship management, appointment scheduling, email delivery, and SMS delivery providers.

These providers may process information only as necessary to perform services on our behalf, subject to appropriate confidentiality and privacy obligations. They are not authorized to use that information for their own marketing.

If you ask us to submit your information to a builder, developer, brokerage, or another professional for a specific transaction or service, we will explain the proposed disclosure and obtain any required consent separately. A general inquiry or SMS subscription does not authorize these parties to add you to their marketing lists.

We may also disclose information where required or permitted by law, including to comply with a lawful request or protect legal rights.

5. Text Messaging Program

With your consent, New Home Stores may send appointment confirmations, reminders, scheduling changes, inquiry responses, and requested property updates. Promotional texts require separate consent where applicable.

Message frequency varies. Message and data rates may apply.

To unsubscribe, reply STOP. We will send a confirmation and discontinue further program messages. To rejoin, complete the opt-in process again.

For assistance, reply HELP 

Carriers are not responsible for delayed or undelivered messages.

SMS consent is optional and is not a condition of purchasing property or services. Our Terms and Conditions provide additional information about the messaging program.

6. Email Preferences

Where required, we obtain consent before sending promotional emails. You may unsubscribe using the link in an email or by contacting us at [Contact Email].

We may still send non-promotional communications necessary to respond to your requests or administer an ongoing service, as permitted by law.

7. Cookies and Similar Technologies

Where used, cookies and similar technologies help our website function, remember preferences, and understand website usage.

Non-essential analytics or advertising technologies will be used only with any consent required by applicable law. We do not provide contact details or SMS consent information to advertising platforms for their own marketing.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website functionality.

8. Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy and to satisfy applicable legal, regulatory, and recordkeeping requirements.

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system is completely secure.

We may retain limited suppression records to ensure that unsubscribe requests continue to be respected.

9. Processing Outside Canada

Our service providers may process or store personal information outside Canada. Information processed in another country may be subject to that country’s laws and lawful access requirements.

We remain responsible for personal information under our control and use appropriate contractual or other safeguards when engaging service providers.

10. Your Privacy Choices and Rights

Subject to applicable law, you may request access to or correction of your personal information, withdraw consent, or ask us to delete information that we no longer need to retain.

Withdrawing consent may affect our ability to provide certain requested services. We may verify your identity before processing a request and will explain any applicable legal limitations.

To make a request or raise a privacy concern, contact us

11. External Websites

Our website may link to builder websites, booking services, or other external websites. Their collection and use of personal information are governed by their own privacy policies. Please review those policies before submitting information.

12. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can review and address the matter.

13. Changes to This Policy

We may update this Policy and will post the revised version with a new effective date. Where required, we will notify you of material changes and obtain consent before using information for a new purpose.